london1967: (granny)
[personal profile] london1967
Before our trip, we purchased 2 TSA (Transportation Security Administration) padlocks from John Lewis.

The TSA site says:

"We all sometimes need a little extra sense of security, but before you lock your bag, make sure it’s a TSA accepted lock. We screen every bag before it’s placed on any airplane. While our technology allows us to electronically screen bags, there are times when we need to physically inspect a piece of luggage. If a bag is locked, we are allowed to cut the lock off. That’s where recognized locks come in. We worked in partnership with several companies to develop locks which offer you security without interrupting the security we offer.  These locks are normally available at airports and travel stores nationwide.

Before you buy a lock for your bag, make sure to use a TSA accepted one."

So Adrian was quite miffed today (to put it mildly) when he decided to unpack his case and found no lock whatsoever.
They had unlocked the case, rifled through all his possessions, screwed all his carefully folded clothes  and threw the special padlock away!!
And there wasn't even any piece of paper to inform that the case had been opened...

TSA: you owe us £4 !!! Or a replacement lock!

I've just found complaint forms on their website.... but it doesn't seem worth the bother, though on the other hand it's the principle that matters.

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